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Article Summary
The National Disability Insurance Scheme (NDIS) and Consumer Directed Care (CDC) in aged care have led to exponential growth in demand for personal welfare services. The Home and Community industry depends on a skilled workforce, which is expected to increase by 90,000 full-time jobs by 2020 due to the NDIS. However, there is a risk in sustaining this growing workforce. The NDIS and CDC aim for flexible, individual, and person-centered care, but private for-profit companies may focus on profits, potentially compromising quality. Still, a focus on returning profits ensures long-term sustainability, customer service, and quality management. With over 450,000 customers and a $22 billion per year spend, sustainability is crucial for the industry’s future.
What This Means for You
- Be aware of the increasing demand for personal welfare services and the need for a sustainable workforce.
- Understand the role of private for-profit companies in the NDIS and their potential focus on profits, which may impact quality of care.
- Recognize the importance of sustainability, customer service, and quality management for the future of the industry.
- Learn about best practices for delivering care to people with a disability or aging, as the industry continues to develop.
Original Post
Balancing the need for flexible individual care and sustainability of supply
With the introduction of the National Disability Insurance Scheme (NDIS) and Consumer Directed Care (CDC) in aged care, both industries are experiencing exponential growth in demand which will continue. In order to meet such a demand, the NDIS alone is expected to bring 80% more disability service providers into the industry.
The Home and Community industry is almost solely relying on the availability of a skilled and experienced workforce to meet consumer demand. Again, the NDIS alone, is expected to require an increase in the national workforce of 90,00
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